If you disagree with the Prosura Insurance IDR representative’s decision, or your concerns have not been resolved within 45 days, you may contact the Australian Financial Complaints Authority (AFCA) for a review of our decision. AFCA is an independent external dispute resolution service. You can contact the service at 1800 931 678 (free call) or by email at
. You can also visit the AFCA website at afca.org.au. There is no charge for this service.