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Got a question? We're here to help you.

If you require any further information about our car hire excess insurance, please contact Prosura Pty Ltd using the information below.

Customer service opening hours

Monday to Friday 9am – 5pm
Australian Eastern Standard Time (AEST)

Emailinghelp@prosura.com
Within Australia1300 677 180
Within New Zealand0800 700 127
Other countries+61 7 3062 6818

Postal address

PO Box 1424, Milton QLD 4064, Australia

Address

Level 2, 349 Coronation Dr, Milton QLD 4064, Australia

Company

Product

For rentals in Australia, or for Australian residents travelling in foreign countries:

Prosura Rental Vehicle Excess Travel Insurance Products are issued by Pacific International Insurance Pty Ltd ABN 83 169 311 193 (‘Pacific’). Prosura Pty Ltd ABN 59 638 142 720, Australian Financial Services Licence Number 530275, (‘Prosura’), has been authorised by Pacific to enter into policies and deal with them, as the agent of Pacific. Prosura does not act as your agent. Any advice provided by Prosura is general and does not take into account your objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement and Financial Services Guide and the Target Market Determination. If you purchase a policy, we receive a commission which is a percentage of your premium - ask us for more details.

For rentals in New Zealand by all residents (except for Australian residents):

We do not provide financial advice and do not make any recommendations or representations about the superiority or suitability of this product. You should consider obtaining independent advice before making any financial decisions. We will receive a commission if you choose to purchase a policy via this website.

Prosura Rental Vehicle Excess Insurance is underwritten by Pacific International Insurance Pty Ltd NZBN9429041356500, FSP394846 ('Pacific'). You should consider the Policy Wording before making any decisions about this insurance policy. Terms, conditions, limits, and exclusions apply. For information regarding Pacific's financial strength and solvency, please visit www.pacificins.co.nz/financial-strength-solvency. Pacific is regulated by the Reserve Bank of New Zealand (RBNZ).