Prosura

Privacy Collection Statement - Claims

We are committed to protecting your privacy. We use the personal information you provide to us in connection with your claim only for the purpose of assessing and managing the claim. This may include information collected from third parties such as the police or the car rental provider relevant to your claim. We only use the information that is relevant to making a decision about the claim. 

We will not trade, rent or sell your information. 

We may provide your information to our underwriters and reinsurers (and their representatives) where required for your claim. Your information may be given to our overseas providers (such as administration, clerical and technology support service providers) located overseas for the purposes of processing your claim. The locations of our overseas providers include Singapore, New Zealand, United States, South Africa and the Philippines. We will take reasonable steps to ensure that they protect your information in the same way that we do. 

If you don’t provide us with complete information, we cannot properly assess your claim. You can check the personal information we hold about you at any time. 

If you provide us with personal information about anyone else, we rely on you to have told them that you will provide their information to us, to whom we may provide it, the purposes for which we will use it and that they can access it. We rely on you to have obtained their consent on these matters. 

For more information about how to access the personal information we hold about you, how to have the information corrected and how to make a complaint please visit our Privacy Policy.

Last updated Oct 2022.